Delivery & Returns

Full Lamps and Bottles

We deliver directly from Germany to your home or workplace using UPS or DPD. Remote areas, such as islands, where standard delivery is not feasible, are excluded.

Orders to the Czech Republic, Luxembourg and Slovakia are delivered by DPD. Orders to all other destinations are delivered by UPS.

Please note: We currently deliver to mainland destinations only. We are unable to deliver to islands, including Madeira, the Azores, the Canary Islands, the Balearic Islands, and the Greek, Finnish and Swedish islands.

Accessories and bulbs (Under €30)

Postal delivery from Germany takes between 1–3 weeks.

(Orders for accessories, such as bulbs, with a value of less than €30 are sent by DHL Post. This service may take a little longer.)

Please include a valid email address and mobile number when placing your order, so that our logistics partner can send you your tracking information by email and SMS.

If you have any questions about the delivery of your order, please email interneteurope@mathmos.com.

As long as you supplied a valid mobile number and email address, UPS will contact you by email and SMS on the day of dispatch and the day of delivery with information about your delivery. If you’re not in, you will be able to change the delivery date, change the delivery address or request delivery to a UPS collection point.

If you miss the text and there is no one in when the driver tries to deliver, a card will be left.

Do I have to pay duty, delivery or any other charges?

No the price you see is the price you pay, there are no other charges.

Where will my order be sent from?

EU orders are sent out from our fulfilment centre in Germany; RHIEM Services GmbH. We hold good stocks of Mathmos products there and have been working with RHIEM for several years.

Is Brexit causing delivery delays?

Mathmos has planned for delays during this initial period of Brexit and built up stocks in our German fulfilment centre so that our customers continue to receive a good service.

If I want to return my product will there be extra charges or duties?

No you will just pay the costs of returning your product within your country.

Can you supply the Republic of Ireland?

As we ship from an EU fulfilment centre, all orders to the Republic of Ireland should be placed on the EU Mathmos website and will be provided with an EU plug, except for the Neo lava lamp range.

Can Mathmos supply Northern Ireland?

Yes please buy from the UK website as usual where we offer free delivery to Northern Ireland.

For your peace of mind, products purchased exclusively via Mathmos.eu are guaranteed against manufacturing defects for 2 years from the date of purchase. If a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges. Products purchased through our official marketplace stores^† are guaranteed against manufacturing defects for 1 year from the date of purchase.

A manufacturing defect is defined as any fault in the product’s materials or workmanship, which is present at the time of delivery. Damage caused as a result of the following conditions is not classed as a manufacturing defect and will not be covered by our guarantee:

• Bulbs over 1 year old
• Accidental damage
• Acceptable (normal) wear and tear
• Damage caused by abuse or negligence

We will not guarantee products that have not been used or maintained in accordance with the instructions, for example:

• Lava lamp bottles that have been moved whilst hot
• Products which have been modified or repaired by anyone other than Mathmos
• Products purchased as pre-owned, refurbished or sold as seen

This guarantee does not affect your statutory rights.

Mathmos prides itself on high-quality products that have passed all the relevant safety and quality standards. However, if you think there is something wrong with one of our products please follow this 2 step process;

1. Visit the FAQs (Frequently Asked Questions) tab on the relevant product page. It may well be that your issue is solved there.

2. If this does not solve your problem and if your product is within the 2 year guarantee period (Mathmos.com customers only), please contact our team of product experts here and they will advise you what to do next. To ensure that we can deal with your enquiry as efficiently as possible please include; your order number, a picture of the product showing the problem, a description of the problem and the date you noticed the problem.

NB. Always contact us and wait for our advice before returning any product.

We hope you are delighted with your product from Mathmos.

If you need to return it for a refund, you have 30 days from the date of purchase. Please ensure the product is in resaleable condition with its original packaging.

All other terms of delivery remain valid. We will provide you with a return label, but €10 will be deducted from your refund to cover the cost of return shipping within the country.

All returns must be in resalable condition (in their original packaging, unused, and securely packaged).

Please follow Mathmos’ 4 Step Returns Procedure;

1. Contact Us

Before returning an item, you must contact us using the returns form within 30 days. We will send you a return label addressed to a location in your country.

2. Pack The Product Securely

All returned products must be in the original packaging, unused, and in resalable condition. Be sure to insert the Return Form in the package and place it above the product. If the product is not returned in the required resalable condition, we reserve the right to refuse or reduce the refund.

• Allow your lava lamp to cool for at least 24 hours before packing it (if you have turned it on to see the colour).
• Reuse the original packaging as much as possible. If any elements of the inner packaging are damaged, use appropriate packing materials such as sturdy cardboard and bubble wrap.
• Protect the plug pins with bubble wrap or newspaper.
• Use packing material to protect the base and cap to avoid any risk of scratching, then wrap the cable around the outside of the base.
• Remember lava lamps are made of glass so must be packed very securely.

Please note: All returns must arrive at Mathmos in the condition in which they were received; unused, undamaged and returned in the original packaging. If the product is not returned to us in fully resalable condition, we reserve the right to refuse or reduce the refund on the item.

3. Send Your Product Back

Return instructions will be provided with the shipping label we send you. Mathmos assumes no responsibility for products lost or damaged in transit; we recommend packing your product with the utmost care and keeping a receipt from the post office.

4. Refund Processed by Mathmos

All refunds will be processed within 14 days of the item being received at our factory; most will be processed in 3 – 5 days. If you have not received your refund within 14 days, please contact us at interneteurope@mathmos.com with tracking information for the return so we can investigate.

Please note: We are only able to refund items brought directly from Mathmos. Mathmos products purchased from other retailers should be returned directly to the retailer.

For more information on cancelling your order, please see our Terms and Conditions.